Testimonials

Tech # 8794 - Eric came to my house to install service for me on September 2, 2014. He called to let me know when he would be there and arrived on time. He was friendly, knowledgeable and eager to help me get service set up. During the course of his time at my house he needed to talk to his supervisor Rodney whom I also spoke to, he was equally helpful. I have never taken the time to actually write a letter but was so impressed with Eric that I felt I wanted to go on the record.

Your service technician, Ben, ID #8647, came by my house this morning and installed Comcast TV.  He called about 30 minutes prior to the end of the appointment window and apologized in advance for missing the window by some 15 minutes.  He then arrived at the announced time.  I was not concerned since most of these kinds of appointments are usually later than on time.

Ben was polite and professional, installed the new connection and explained the remote options and answered all of my questions.  I was very pleased with the successful installation in as much as Verizon had tried unsuccessfully several times over the past year, by phone and in a final in-home visit, to fix the same connection problem between the remote and TV. I wanted to provide my feedback that, at this very early date, my experience with Comcast has been positive, and fully met my expectations (and probably exceeded them given the past difficulties I have had with my TV service at Fios).

On Friday, August 29, 2014, I had a very knowledgeable and kind technician by the name of Eric--ID #8317 who provided me with great service in upgrading my Comcast service.  He took time to explain how the equipment worked and answered all my questions. I just wanted to let you know what a great job he did. Thank you, Eric. From a very satisfied customer

We have had an on-and-off problem with our wireless Internet connection for nearly a year that two previous techs have tackled. Ben (Tech ID #8647) spent nearly two hours here yesterday and got it fixed!  I was impressed with his approach of trying different things until he finally solved the problem.

Derek, Technician ID # 8421, installed my cable services on today.  Twenty minute post installation, I took the automated survey and inadvertently chose "1" under the "Professionalism" category.  This was definitely a mistake. I intended to choose "5".  Please note this in your system.

Derek's professionalism as well as the customer service regarding his guidance in demonstrating the use of Xfinity features were unsurmountable. He was patient, professional, and kind. I was absolutely and unquestionably impressed with him.

Normally, I don't go out of my way to email comments concerning any service that I receive from a provider. However, I would be remiss, if I did not take the opportunity and time to let you know how much I deeply appreciate him.

I am a current Comcast customer and this email is to inform you of my great appreciation for my appointment and service with Tariq Tech ID #8722.

Tariq was phenomenal! I am a new Comcast customer and my experiences thus far had been filled with disappointment and disgust, until today.

Tariq was to the say least the most skilled, professional, and concerned technician I have ever worked with and this is even in comparison to my work with other cable companies. I am most pleased with Tariq's skill, knowledge, and his evident desire for customer satisfaction. His work in my home today resulted in the correction of prior errors and incomplete jobs, home phone installation, and wiring in my master bedroom. My desire is that this email will result in the continued excellent level of service and most importantly the acknowledgement of Tariq's superior talent.

I greatly appreciate the fantastic service,

I wanted to send an email to let you know how pleased I was with the service that Chris (Tech#8313) provided today.

Chris was given my work order when the original technician’s truck experienced problems. Chris got here right away. He was knowledgeable, polite, had a positive attitude, and replaced my old WIFI/Modem configuration.

Although all of my service with Comcast has been very good, this is the first time that things went through without any glitches or tinkering at all. As soon as Chris finished, he helped me find my network and load in my password so that I could get my laptop connected. Since I work at home, Internet is crucial for me and I was back online within 60 seconds of the completed install.

Anyway, I’m sure that most of your emails are complaints, so I asked Chris for his card so that I could contact you with my appreciation for great service!

Have a great day,

This afternoon the Comcast Technician, Brandon, installed our new Internet modem. He is certainly a sterling representative of your company. Not only is he very knowledgeable and efficient, but very personable. His people skills are excellent. After skillfully completing the installation, he clearly explained the modem and wrote the info we need to know to manage it. You can be sure that Brandon will make any of us Comcast subscribers happy to have a young man with his ability provide your service.

Thank you very much for all of the Comcast services that we enjoy and for having a very good HR Department that hires employees as great as Brandon!

Very sincerely,

I wanted to pass on compliments for the excellent support I received from Jerome and his teammate this past Sat. They came to upgrade my service and do the associated install of equipment. While here I discussed a recent problem I had with pixelization of the screen. I thought it was resolved last Summer, but it started happening again last week.

Jerome investigated, and found a few issues with existing connections!! The two techs were both extremely courteous and from my perspective went the "extra mile" to make sure everything was working before they left.

Last night Lou, Technical Supervisor for Decisive, worked with me to locate and activate a cable in my Mother In-Law’s apartment. Lou walked in the door and asked me what I needed and started to work. He quickly traced the cable from the living room to a bedroom where he found the termination of the cable. A couple of connectors, a splitter, and we had a live connection in the living room. 

I wanted to let you, your company, and Comcast know what a great job Lou and your company are doing in the field. Lou has the right stuff and knows how to work with customers. I really enjoyed the whole customer service experience. 

Again, thanks for a very positive experience.

Steve