Decisive Communications has centralized our internal technical support teams, leveraging technology and web-based support tools to obtain tech visibility, diagnostics and provisioning to ensure the highest quality of services and the best overall customer experience.

  • Multiple Billing Systems (DST, ICOMS, CSG, AS400)
  • Avaya Routing Intelligence
  • Provide direction and support governed by policy and procedures
  • Manage and Maintain Special Projects
  • Consistent Training, Monitoring, Coaching and Development
  • Integrated Scorecard and Yearly Reviews