Decisive Communications has centralized our internal technical support teams, leveraging technology and web-based support tools to obtain tech visibility, diagnostics and provisioning to ensure the highest quality of services and the best overall customer experience.
- Multiple Billing Systems (DST, ICOMS, CSG, AS400)
- Avaya Routing Intelligence
- Provide direction and support governed by policy and procedures
- Manage and Maintain Special Projects
- Consistent Training, Monitoring, Coaching and Development
- Integrated Scorecard and Yearly Reviews