Decisive Communications has centralized our internal technical support teams, leveraging technology and web based support tools to obtain tech visibility, diagnostics and provisioning to ensure the highest quality of services and the best overall customer experience.
- Multiple Billing Systems (DST, ICOMS, CSG, AS400)
- Avaya Routing Intelligence
- Provide direction and support governed by policy and procedures
- Manage and Maintain Special Projects
- Consistent Training, Monitoring, Coaching and Development
- Integrated Scorecard and Yearly Reviews