Ijamsville, MD - Decisive Communications CEO Timithy B. Harwood was recognized as a 2015 Innovator of the Year at The Daily Record’s 14th annual Innovator of the Year Awards in Baltimore on Thursday, October 15. The program recognizes men and women in the region who have created new products, services or programs that have improved their fields. Decisive Communications is a turn-key solution based organization that provides a full suite of services in the telecommunications industry.
Harwood was selected as a 2015 Innovator of the Year award winner for Decisive Communications’ development of four mobile applications that have in just months led to reduced service times, better customer communication and increased efficiency and accuracy in the field. Rick Sander, CFO of Decisive Communications, accepted the award for Harwood at an event Thursday night at the Center Club in Baltimore. Harwood was profiled in a special magazine included in the October 16 issue of The Daily Record.
“It’s an honor to be named one of The Daily Record’s 2015 Innovators of the Year,” said Tim Harwood, CEO of Decisive Communications. “I am thrilled to be a part of a company that works to identify solutions that can provide our customers with the best telecommunications service possible. Our team of highly motivated experts has gone beyond the call of duty in 2015 by innovating to truly change the way we do business. To be honored for that work is greatly appreciated.”
Among the new apps in use by Decisive technicians is The Decisive Drop App, an automated entry system for underground drop tickets that uses GPS-location services to ensure accuracy, proactively notifies customers of their job status and eliminates back office intervention. Since its deployment, The Decisive Drop App has cut service times in half for multi-system operator (MSO) clients including Comcast.
The Daily Record began the Innovator of the Year awards in 2002 as a way to recognize Marylanders and Maryland-based companies for their innovative spirit – for creating new products, new programs, new services or new processes that have helped their companies, industries or communities. The 2015 Innovator of the Year honorees hail from fields as diverse as technology, education, community work and health. The list honors 21 men and women and 7 organizations for innovative achievements that took place between January 2014 and July 2015.
Decisive Communications serves multiple locations in the Mid-Atlantic and Northeast regions of the United States, providing services from New England to Georgia for MSOs including Comcast, Time Warner Cable, and Cox Communications. Decisive Communications also provides an array of services for government clients and commercial retail companies, such as Level 3 Networks, T-Mobile Communications and Walgreens.
Headquartered in Ijamsville, Md., Decisive Communications provides customers versatile and carefully-managed workforces in the following areas: Broadband Fulfillment Services, Fulfillment Support Services, Construction, Engineering and Construction Management, Fiber Restoration, Specialty Services, Technical Staffing and Information Technology Development and Use, all designed to create an end-to-end experience for their clients.